Refund policy

We have a 5-day return policy, which means you have 5 business days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at info@saltysue.com Please note that returns will need to be sent to the following address: 303 Oak Grove Island Dr. Brusnwick, GA 31523 

If your return is accepted, you will be responsible for all return postage.  Items must be postmarked back within 5 business days of the acceptance.  Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@saltysue.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.  Products are non returnable after being worn. 

Exceptions / non-returnable items
Certain types of items cannot be returned, like Holiday items within 30 days of the holiday, custom products (such as special orders or personalized items), and Bows or hair products.  Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.  All sale and clearance items are final sale.   Any holiday item must be returned 30 days prior to the holiday or event it was created for.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.  Items sell out quickly so you can also make the purchase and we will credit your account.   

****All returns will receive a credit on their account for the returns minus shipping charges. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll receive a credit to your account within 10 business days. 

If you received free shipping due to being over the $100 limit and your return would have meant you were not eligible for Free Shipping on that order the shipping charge will be deducted from your store credit when issued.